Unless otherwise agreed in writing if you instruct us to proceed, either verbally, in email or by letter, on a website project which becomes abortive during build of the website because you withdraw from or you terminate for any reason at any point in the project, we shall be entitled to 50% of the fee we would otherwise have received had the agreed website services proceeded to completion.
In the case of consultancy services and all design work, an abortive fee will be calculated and payable by you according to our hourly rate at the time for all work done.
We reserve the right to suspend web hosting and email accounts if payment is not received by the renewal date. If your domain name is not renewed it will become available for third party registrations. If you do not wish to renew this service please contact us. We will not be liable in respect of the non-renewal of a service if, having sent you a renewal invoice, we do not receive the applicable payment, or if you fail to notify us of a change of contact details.
Customers can cancel their service with us at any time in accordance with the General and Renewal terms set out above. For websites, a customer usually contracts with us for a minimum period of 12 months after which time the contract will lapse if it is not renewed. However, there are other minimum periods which are available and/or applicable to certain services and products. Please contact us for more information in this regard or if you are unsure which minimum period applies to your service/product.
We will consider all refunds depending on the product/service you have and the circumstances giving rise to the request for a refund. Please contact us for details.
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